Case study · Finance & Markets11 / 18

Mortgage Document Automation

Bank forms drafted from supporting documents.

The challenge

Mortgage teams re-key the same client information into application forms that differ for every bank, and chase missing documents along the way.

What we built

A scoped solution to cut repetitive data entry across bank-specific mortgage forms. The proposed workflow extracts information from supporting documents, populates application drafts for each bank and flags missing details for staff verification. The commercial documentation and proposal are prepared, and implementation is the next delivery stage.

The AI layer

  • Proposed: extraction of client information from supporting documents.
  • Proposed: population of bank-specific drafts, verified by staff.
How it works

The workflow, step by step.

  1. 01Client documents uploaded
  2. 02Information extracted
  3. 03Bank form drafted
  4. 04Missing details flagged
  5. 05Staff verify and submit
Architecture

How the pieces connect.

Inputs
  • Payslips & statements
  • IDs
  • Property documents
The system
  • Bank-specific templates
  • Document intake
  • Draft population
  • Missing-detail flags
  • Staff verification
Proposed AI
  • Extraction of client information from supporting documents
  • Population of bank-specific drafts
People
  • Mortgage advisor
  • Processing staff
Outputs
  • Bank-specific drafts
  • Missing-item lists
  • Verified applications

Functional architecture. Integrations and hosting are tailored to each client's environment.

Modules

Everything in one system.

01Bank-specific templates

Each bank's form mapped once.

02Document intake

Supporting documents collected per application.

03Draft population

Application drafts filled from the documents.

04Missing-detail flags

Gaps highlighted before submission.

05Staff verification

A person checks every draft.

Interface preview

What your team would see.

Illustrative interface · sample data
Who uses it

Built around real roles.

Mortgage advisor

Manages the client and the lender choice.

Processing staff

Verify drafts and chase missing items.

In practice · illustrative example
A client applies with three banks. Their documents are uploaded once, each bank's form is drafted from them, and the advisor sees that one bank needs a salary certificate the client has not sent yet.
Build your version

Start here, extend further.

Capabilities we can build on this foundation for your version of the system.

  • Client document portal with checklists
  • Affordability pre-checks
  • Application status tracking per bank
  • Rate comparison across lenders
  • Compliance audit trail
Questions

What clients ask us.

Does it support each bank's own forms?

Yes. Bank-specific templates are the core of the design, so one set of documents fills many forms.

Is anything submitted without review?

No. Staff verify every draft before submission.

Can you build a version of this for our business?

Yes. Every system starts with a discovery conversation about your workflow, data and goals, and we adapt the design to fit. Most engagements produce a working, testable system within a few weeks to a couple of months, depending on scope.

Can it integrate with the systems we already use?

Integration with existing tools such as ERPs, accounting packages, databases and document stores is scoped during discovery, so the system fits around how you already work.

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